Privacy Policy

Thank you for visiting the LeadSpark Global website. This policy explains how we handle information collected from your visit to our site or your use of our services.

SMS Program/Service:

Our SMS Program provides promotional updates and information about new offerings to engage and communicate with customers.

Personal Information Collected:

-We may collect personally identifiable information such as your name, address, phone number, and email. With your permission, we may also access other personal information on your device. You can opt out of SMS or email communications at any time.

Data Collection Methods:

-We use cookies and log information such as browser type, operating system, and IP address to enhance your experience on our site.

Purpose of Data Collection:

-The main purpose is to share promotional offers. You can unsubscribe from receiving these messages.

Data Storage and Security:

-We do not link personal information to your site activity and do not store or share precise geographic locations. We keep personal data for a limited time and do not share it with other companies or advertisers. We implement security measures, including encryption for payment information.

User Rights:

-You can access your stored information by signing into your account or by contacting us via email.

GDPR Compliance:

-We comply with GDPR regarding data deletion and IP anonymity

Data Breach Notification:

-In the event of a data breach, we will notify the relevant supervisory authority and affected users within 72 hours, unless the breach poses a low risk to personal rights.

Information Sharing:

-We may share your information with third-party service providers, ensuring they comply with GDPR.

-If you have questions, please contact us at Info@leadsparkglobal.com. example, a court order or a subpoena, a law enforcement or government agency’s request, or a similar request.

We store information in a CRM system called HubSpot for future email or telephone correspondence. The data can be downloaded in CSV file format.

We also store data in emails on our Get Drip account for promotional purposes and service offerings. This data can also be downloaded in Excel file format and easily deleted upon a client’s request.

Personal Data under the General Data Protection Regulation (“GDPR”):

-Personal Data shall have the meaning set forth in the GDPR, but it generally refers to information that can be used to identify a natural person.

Other Important Information About Your Privacy

Data Security:

-Leadspark has implemented physical, electronic, and managerial procedures designed to help prevent unauthorized access, maintain data security, and correctly use the Personal Data it collects. These safeguards vary based on the sensitivity of the Personal Data collected and stored.

Return and Refund Policy

Return and Refund Policy for DigitalMarketing Services

Return and Refund Policy for Digital Marketing Services

At LeadSpark Global, we are committed to providing exceptional digital marketing services and ensuring client satisfaction. This Return and Refund Policy outlines how refunds may be considered and processed.

1. Satisfaction Guarantee

We strive to deliver high-quality services that meet or exceed your expectations. If you are dissatisfied with our services, please get in touch with us promptly to discuss your concerns.

2. Refund Eligibility

Refund requests are subject to the following conditions:

Requests must be made within 30 days of the service delivery date.
The refund request must be related to failure to meet your contract's agreed-upon performance metrics or deliverables.
Refunds are not applicable for:
- Services already rendered and approved by the client.
- Delays caused by the client's failure to provide necessary information or approvals.
- Third-party costs incurred on your behalf (e.g., ad spend, platform fees).

3. How to Request a Refund

To initiate a refund request, follow these steps:

Email Us: Send a detailed request to customer.support@leadsparkglobal.com.
Include the Following:
- Your order details (e.g., invoice number or project name).
- A clear explanation of the reasons for your dissatisfaction and any supporting documentation.
Response Time: Our team will review your request within seven business days and may reach out for additional information or clarification.

4. Refund Process

If your refund is approved:

Refunds will be processed within 14 business days of approval.
Refunds will be issued using the original payment method unless otherwise agreed.
Note: Additional service charges, third-party costs, or taxes may not be refundable.

5. Non-Refundable Services

The following services are non-refundable:

Strategy planning and consulting once delivered.
One-time setup fees for campaigns or accounts.
Creative work, such as design or content, has been delivered and approved.
Ad spending is paid to third-party platforms like Google, Facebook, or LinkedIn.

6. Amendments and Adjustments

We encourage open communication to resolve any concerns. If refunds are not applicable, we may offer service adjustments or credits toward future work.

7. Contact Us

If you have questions about our Return and Refund Policy or need assistance:

Email: customer.support@leadsparkglobal.com
Phone: + 1 647 765 8164

8. Governing Law

This Return and Refund Policy is governed by the laws of the United States of America, and any disputes will be resolved under the jurisdiction of ONTORIO, CANADA.

Thank you for choosing LeadSpark Global. We value your trust and partnership, and we are committed to ensuring your satisfaction.