Return and Refund Policy

Return and Refund Policy for Digital Marketing Services:

Return and Refund Policy for Digital Marketing Services

At LeadSpark Global, we are committed to providing exceptional digital marketing services and ensuring client satisfaction. This Return and Refund Policy outlines how refunds may be considered and processed.

1. Satisfaction Guarantee

We strive to deliver high-quality services that meet or exceed your expectations. If you are dissatisfied with our services, please get in touch with us promptly to discuss your concerns.

2. Refund Eligibility

Refund requests are subject to the following conditions:

Requests must be made within 30 days of the service delivery date.
The refund request must be related to failure to meet your contract's agreed-upon performance metrics or deliverables.
Refunds are not applicable for:
- Services already rendered and approved by the client.
- Delays caused by the client's failure to provide necessary information or approvals.
- Third-party costs incurred on your behalf (e.g., ad spend, platform fees).

3. How to Request a Refund

To initiate a refund request, follow these steps:

Email Us: Send a detailed request to customer.support@leadsparkglobal.com.
Include the Following:
- Your order details (e.g., invoice number or project name).
- A clear explanation of the reasons for your dissatisfaction and any supporting documentation.
Response Time: Our team will review your request within seven business days and may reach out for additional information or clarification.

4. Refund Process

If your refund is approved:

Refunds will be processed within 14 business days of approval.
Refunds will be issued using the original payment method unless otherwise agreed.
Note: Additional service charges, third-party costs, or taxes may not be refundable.

5. Non-Refundable Services

The following services are non-refundable:

Strategy planning and consulting once delivered.
One-time setup fees for campaigns or accounts.
Creative work, such as design or content, has been delivered and approved.
Ad spending is paid to third-party platforms like Google, Facebook, or LinkedIn.

6. Amendments and Adjustments

We encourage open communication to resolve any concerns. If refunds are not applicable, we may offer service adjustments or credits toward future work.

7. Contact Us

If you have questions about our Return and Refund Policy or need assistance:

Email: customer.support@leadsparkglobal.com
Phone: [Insert Phone Number]

8. Governing Law

This Return and Refund Policy is governed by the laws of the United States of America, and any disputes will be resolved under the jurisdiction of [Insert Location].

Thank you for choosing LeadSpark Global. We value your trust and partnership, and we are committed to ensuring your satisfaction.

Terms and Conditions

StateStateeadSpark Global, Digital Marketing Consultancy.

Introduction:

These terms and conditions govern the use of our website and the services provided by LeadSpark Global. By engaging with us, you agree to abide by these terms.

Services Provided:

Our services include digital marketing, lead generation, website development, branding, and e-commerce optimization, but they are not limited to these.

All deliverables will be clearly defined in the service agreement or contract.

Client Responsibilities:

To deliver the agreed services, clients must provide all necessary information, access, and approvals.

Delays in providing the requested materials may impact the delivery timeline.

Payment Terms:

All payments must be made per the agreed schedule outlined in the service agreement.

Late payments may incur interest charges or result in the suspension of services.

Fees for services are non-refundable unless otherwise agreed.

Intellectual Property:

Content and materials created during the project will remain the property of LeadSpark Global until full payment is received.

Any pre-existing intellectual property the client provides remains the client's property.

Confidentiality:

Both parties agree to keep all sensitive information shared during the project confidential and not disclose it to third parties without prior consent.

Performance and Results:

We aim to deliver the best possible outcomes, but LeadSpark Global does not guarantee specific results, such as a fixed ROI, rankings, or traffic improvements.

Use of Data and Analytics:

We may use data and analytics collected during the project for reporting and improvement.

All data shared with third-party platforms will comply with privacy regulations.

Termination of Services:

Either party may terminate the agreement with written notice, as per the terms outlined in the contract.

During termination, the client is responsible for paying all services rendered up to the termination date.

Liability:

LeadSpark Global is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Clients are responsible for reviewing and approving all work before publication.

Third-Party Tools and Services:

We may use third-party tools and platforms to deliver services at any time (e.g., Google Ads and Facebook Ads). LeadSpark Global is not responsible for downtime or changes these third parties make.

Amendments to Terms:

We reserve the right to update these terms and conditions at any time. Changes will be communicated, and continued use of our services implies acceptance.

Dispute Resolution:

StateStateAny disputes will first be attempted to be resolved amicably. If unresolved, disputes will be settled through arbitration or under the governing law.

Governing Law:
These terms and conditions are governed by the laws of the United States of America, specifically under the regulations of the State of [State, e.g., Delaware, New York, or California, depending on where your business is registered or operates].

Dispute Resolution:
Any disputes arising from these terms and conditions will be subject to resolution under the jurisdiction of the courts of [Location, e.g., New York City, Los Angeles, or any other applicable location in the U.S.].

This ensures that your terms align with U.S. laws and regulations, clarifying your U.S.-based clients.

Contact Information:

For inquiries about these terms and conditions, don't hesitate to contact us via Info@leadsparkglobal.com.

Return and Refund Policy